CODE OF ETHICS
- To perform high quality repair service at a fair and just price.
- To have a sense of personal obligation to each customer.
- To recommend the services, repairs and maintenance to the car owners that are necessary to maintain the vehicle in safe working order.
- To use only products which are safe and provide service that equals or exceeds that recommended by the vehicle's manufacturer.
- To service and repair the vehicles in a timely manner and to keep the customer informed of any and all changes including completion times.
- To give the best customer service possible and, in the case of any disputes, to provide a prompt and amicable resolution.
- To ensure that my entire staff conducts themselves in a professional manner and in keeping with the high standards of the automotive industry.
- To notify the customer if appointments or completion promises cannot be kept.
Reviews
I took my 2012 Nissan Sentra in to Marty’s to get it checked it out before I shipped my car to California. Even though it was a bit of a time crunch, Luis the owner provided exceptional service. My car needed a new water pump and Luis ordered the part for me the next day. I brought the car back in and Luis rotated the tires, changed the belt, and replaced the water pump all within a few hours. Mary the service advisor provided me with a quote before they serviced my car and the price reflected the work that was done. I will 1000% recommend Marty’s in Aurora!! Marlyse Martin, 03/14/2024 |
Very honest shop to work with. Reasonably priced, experts,, at every step of the repair. Brought few cars there already. Dexman, 02/15/2024 |
Love this place my first time and it was amazing I will go back. Rhonda Gutierrez, 02/14/2024 |