CODE OF ETHICS


  • To perform high quality repair service at a fair and just price.
  • To have a sense of personal obligation to each customer.
  • To recommend the services, repairs and maintenance to the car owners that are necessary to maintain the vehicle in safe working order.
  • To use only products which are safe and provide service that equals or exceeds that recommended by the vehicle's manufacturer.
  • To service and repair the vehicles in a timely manner and to keep the customer informed of any and all changes including completion times.
  • To give the best customer service possible and, in the case of any disputes, to provide a prompt and amicable resolution.
  • To ensure that my entire staff conducts themselves in a professional manner and in keeping with the high standards of the automotive industry.
  • To notify the customer if appointments or completion promises cannot be kept.

Reviews

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I took my 2012 Nissan Sentra in to Marty’s to get it checked it out before I shipped my car to California. Even though it was a bit of a time crunch, Luis the owner provided exceptional service. My car needed a new water pump and Luis ordered the part for me the next day. I brought the car back in and Luis rotated the tires, changed the belt, and replaced the water pump all within a few hours. Mary the service advisor provided me with a quote before they serviced my car and the price reflected the work that was done. I will 1000% recommend Marty’s in Aurora!!

, 03/14/2024

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Very honest shop to work with. Reasonably priced, experts,, at every step of the repair. Brought few cars there already.

, 02/15/2024

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Love this place my first time and it was amazing I will go back.

, 02/14/2024

Partners

ASE (Automotive Service Excellence)
Jasper
ASA Member (Automotive Service Association)
Amsoil
WIX Filters
Interstate Batteries
Gates
Parts Master
Walker
Wagner Brakes
City of Aurora Illinois
St. Jude's Children's Research Hospital
Car Care Aware
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