CUSTOMER SURVEY

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Customer Survey

"No Better Time Than The Present!"

It's an old phrase that offers wise words even today. The best time to give us feedback about your experience at Marty's Automotive is right now. Please take a minute or two, while the details of your appointment are still fresh in your mind and let our team know how you feel about your auto repair service. At Marty's Automotive we seek to provide remarkable customer service, and sharing even the smallest details about your service helps us improve.

	Strongly Agree	Agree	Disagree	Strongly Disagree	Not Applicable
Customer Service
I was greeted and waited on promptly
I was treated courteously.
The recommended service / maintenance was clearly explained to me.
Auto Repair / Service
The Service was completed to my satisfaction.
The service was completed in the estimated time.
I was pleased with the condition of the vehicle when it was returned to me.
Overall Opinion
My overall experience was a good one.
I would recommend you to family/friends/Associates.
I would do service with you again.

Reviews

I took my 2012 Nissan Sentra in to Marty’s to get it checked it out before I shipped my car to California. Even though it was a bit of a time crunch, Luis the owner provided exceptional service. My car needed a new water pump and Luis ordered the part for me the next day. I brought the car back in and Luis rotated the tires, changed the belt, and replaced the water pump all within a few hours. Mary the service advisor provided me with a quote before they serviced my car and the price reflected the work that was done. I will 1000% recommend Marty’s in Aurora!!

Marlyse Martin, 03/14/2024