Marty's Automotive - Auto Repair Aurora, IL 60506

CODE OF ETHICS

MARTY'S AUTOMOTIVE > OUR SHOP > CODE OF ETHICS

To perform high-quality repair at a fair price.
To give the customer a price estimate for work to be performed.
To use only proven high-quality merchandise.
To employ the best skilled technicians obtainable.
To furnish an itemized invoice. Replaced parts may be inspected upon request.
To have a sense of personal obligation to each individual customer.
To recommend corrective and maintenance services, explaining to the customer which of these are required to correct existing problems and which are for preventative maintenance.
To furnish or post copies of any warranties covering parts or services.
To obtain prior authorization for all work done, in writing, or by other means satisfactory to the customer.
To follow state regulations.
To notify the customer if appointments or completion promises cannot be kept.
To exercise reasonable care for the customer's property while in our possession.
To maintain a system for fair settlement of customer's concerns

Reviews

Best auto repair shop in town; trustworthy, accurate and exceptional customer service. Great place, I reccomend them!!!

M. J. Menendez, 06/09/2021

Service was done promptly and now I can ride in a vehicle knowing it's safe. I also appreciate that Marty"s doing a vehicle check to find anything that could be a potential problem. I completely trust taking my vehicle to Marty's for my automotive servicing.

David Melvin, 04/07/2021

I was in Illinois visiting people and my van kept overheating in the days before I was to drive back to Florida. I called a AAA recommended garage and they couldn't get me in for a week but the guy at Robinson's said he wouldn't go anywhere other than Marty's. Then a friend of a friend said she had been using Marty's for years. So I called Marty's at 10:30 am, they got me in and diagnosed just after 1:00 pm and completed the repairs by 4:00 pm. I drove 18 hours straight the next morning and my mini-van purred like a kitten with no issues whatsoever. I highly recommend Marty's for their expertise, professionalism and superb customer service. RIP Marty, I hope the shop is in capable hands since Marty's unexpected passing.

Brett Camper, 03/21/2021

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CODE OF ETHICS

CODE OF ETHICS

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