MARTY'S AUTOMOTIVE > OUR SHOP > CODE OF ETHICS

630-264-2277 | 827 Rathbone Ave

CODE OF ETHICS

CODE OF ETHICS, Aurora, IL

To perform high-quality repair at a fair price.
To give the customer a price estimate for work to be performed.
To use only proven high-quality merchandise.
To employ the best skilled technicians obtainable.
To furnish an itemized invoice. Replaced parts may be inspected upon request.
To have a sense of personal obligation to each individual customer.
To recommend corrective and maintenance services, explaining to the customer which of these are required to correct existing problems and which are for preventative maintenance.
To furnish or post copies of any warranties covering parts or services.
To obtain prior authorization for all work done, in writing, or by other means satisfactory to the customer.
To follow state regulations.
To notify the customer if appointments or completion promises cannot be kept.
To exercise reasonable care for the customer's property while in our possession.
To maintain a system for fair settlement of customer's concerns

Testimonials

Very good people. Excellent body shop.

Mary Qureshi, 12/30/2019
I just wanted to again extended by gratitude to your shop for attempting to fix my master cylinder/brake/abs nightmare. I know my vehicle was just dropped off at your facility (without our knowledge or consent) but once we were able to deal directly with you, I must say your customer service is rated an A+ in my books. Mary, you're the best !! Trust me, if I need any further mechanical repair work completed on my car, I will be contacting your shop (directly lol) for the repairs and will recommend your facility to everyone I know. Thanks for caring!

Laura & Ken
First time commenting on Marty's Automotive they do great work the trucks I have had they have worked on them they do great work. Thanks again Marty!

Jack Fivecoat Jr. - Yorkville il
Great service! In quickly and very affordable, and a two year warranty to boot! This place cannot be beat. Infinitely more cost effective than my dealer and other locally owned shops. I am now a long term customer!

Russ Miller - Sugar Grove
Visiting for Christmas. Headlight out & no warm garage to replace in single digit temps. Jeep dealer & other local garage booked for 3 days out. Marty's got me in next day. Got there first thing, on my way in 15 minutes. Very fair price. Nice folks.

Jack - Sarasota, FL
We've had several service experiences with Marty's...couldn't be more pleased with prices and service. They are very straightforward with you. Cant speak more highly.of these folks.

Linda B.
Marty took off the engine cap and immediately saw the issue in a matter of 15 mins (vs Ken's that did nothing of the sort), he also showed my boyfriend the issue and I had photos sent to my phone as proof, not too many shops go above and beyond like that). Turned out I had valves not opening due to metal flaking off various parts of the engine and being sucked into the engine- overall it was broken. With help, and several phone calls to Erin and Marty about how to resolve the issue it turned out I had no choice but to replace the engine to ensure no future issues. They were very kind, negotiated costs knowing my financial situation, and completed the job in a very reasonable amount of time. I highly recommend Marty's Auto Shop, even if you have to drive a ways- no swindling, honestly, and good response time. Thanks guys, car has been running great ever since!!!!

Arielle M.
We always take all of our company service vehicles and our personal vehicles to Marty's. He and Erin are more like friends than just a repair shop.

Beth A.
Best service ever, honest Marty and Erin And their employees are just so friendly they will tell you whats wrong with your car before they fix it not like many other places, I just simply don't take my car anywhere else.

Juan E.
We go no where else for our cars! Great people-great service. Honest and trustworthy! Thank you Marty and Erin.

Paula C.